Terms & Conditions

01Accepting these terms

By booking an appointment, buying a package or gift card, or using our services, you agree to these terms and to our Privacy Policy. When you book online you will be asked to confirm this before your booking is made. If you book for someone else, you are responsible for making sure they know and accept these terms.

Ayura Healing & Wellness is operated by [legal entity name], SCO 46, Sector 7, Panchkula, Haryana (“Ayura”, “we”, “us”).

02Bookings

• You can book online, by phone or WhatsApp, or walk in. Walk-ins are accepted subject to availability.
• A booking is confirmed when you receive a booking number. Slots shown online are live availability, but we may still need to reschedule in rare cases such as equipment failure, therapist illness or an overrunning previous session. We will contact you as early as possible and offer an alternative time or a full refund.
• Please give accurate contact details so we can reach you about your appointment.
• Couple bookings reserve our private couple room for two guests. Foot massage is delivered at one of our independent foot stations and is not a private room.
• Guests booking for a group will be booked as separate sessions unless you tell us otherwise.

03Arrival and late arrival

• Please arrive about 15 minutes before your appointment so you can settle in, complete check-in and have a welcome tea.
• If you are late, your treatment will normally still end at the scheduled time so that the next guest is not kept waiting, which means your massage will be shorter. The price does not reduce for time missed through late arrival.
• We hold your room or station for [15 minutes] after your appointment time. If we have not heard from you by then, we may release it, and the booking may be treated as a no-show under section 7.
• If you know you will be late, call or message us. We will do our best to keep your full time where the schedule allows.

04How your session runs

A visit to Ayura is more than the massage itself. Each service has its own timings, shown when you book. Depending on the service, your room or station is in use for these stages, each timed separately:

• The bath or shower phase applies to room treatments. Where your service includes a jacuzzi soak, the jacuzzi serves as your bath. Foot massage does not include a separate bath phase.
• Steam or jacuzzi time is part of what you booked. Please do not extend it without checking with reception, as the room may be needed.
• The “total time” shown when you book is the time your room will be occupied, so please plan your day around it.
• Our reception team starts and ends each stage on our system clock so every guest gets the time they paid for.

05Extra time

• You can ask reception for extra time during a session, in blocks such as 5, 10, 15 or 30 minutes, for the massage, steam, bath, jacuzzi or foot massage. We will tell you the charge before it is approved.
• Extra time depends on your therapist and room being free. If the room or therapist is needed for a following booking, we may have to decline.
• Approved extra time is added to your bill and is payable at the end of your visit.

06Prices, taxes and payment

• All prices are in Indian Rupees. Applicable GST is added to the price shown unless we say it is included. Your invoice shows the tax breakdown. [GSTIN: ______ — add if registered]
• For online bookings we may ask for an advance of up to 25% of the total, with the balance payable at the spa. You may also choose to pay in full online or pay everything at the spa where that option is shown.
• We accept cash, UPI and cards. Online payments are processed by a third-party payment provider and are subject to its terms.
• Treatment prices may change. The price shown when you book is the price you pay for that booking.
• Payment for your visit, including any extra time and add-ons, is due when your treatment ends and before you leave.
• Any discount that is not part of a published offer must be approved by a manager and is recorded on your invoice.

07Cancellation and refunds

We keep rooms, therapists and time just for you, so changes close to the appointment are costly for us and for guests who could have taken the slot. This policy applies to every booking unless we tell you a different rule applied at the time you booked.

How refunds are paid

Refunds go back to the original payment method — the same card, UPI ID or bank account — within [5–7 working days] of approval. Cash payments are refunded in cash at the spa or by bank transfer. Your bank may take additional time to show the credit. Refunds of part of an invoice, such as for a service not delivered in full, are processed the same way and noted on your invoice.

How to cancel

Use the cancel link in your confirmation, call +91 8284097753, or message us on WhatsApp. The time your request reaches us is the time that counts.

08Packages, memberships and gift cards

• Packages and gift cards are for personal use and may not be resold.
• Sessions from a package are booked like any other appointment and the cancellation rules in section 7 apply. A session cancelled within 4 hours, or a no-show, may be deducted from the package.
• Expired packages and gift cards cannot be reinstated. Please check your balance and expiry on your confirmation or at reception.
• Package balances are tied to your guest profile and mobile number. Keep your contact details up to date so we can remind you before expiry.

09Offers and discounts

• Offers shown on the website are subject to the conditions stated with them, including days, times and minimum spend. For example, the weekday offer applies to single-room treatments on arrival before 3:00 pm Monday to Friday.
• Unless an offer says otherwise, only one offer or discount applies to a booking, and offers cannot be combined with packages or gift card redemption. [confirm]
• Offers have no cash value and may be changed or withdrawn at any time. A withdrawal does not affect bookings already confirmed under the offer.
• We may refuse or reverse an offer that has been used incorrectly or abused.

10Health and safety

• Please tell us before your treatment about any medical condition, injury, allergy, skin condition, recent surgery, or pregnancy, and about anything that may be affected by heat, pressure or oils. If you are unsure, check with your doctor first.
• Steam, sauna and jacuzzi are not suitable for everyone, including people with heart or blood pressure conditions, who are pregnant, or who feel unwell. Please speak to reception before using them if you are unsure.
• Your therapist may adjust or decline a treatment, or stop it, if they believe it is unsafe for you. Tell your therapist straight away if anything is uncomfortable.
• You are responsible for the accuracy of the health information you give us. Treatments are for relaxation and wellbeing and are not a substitute for medical treatment.
• Minors: guests under 18 may be treated only with the written consent of a parent or guardian, who must stay on the premises for the visit. [confirm your policy]
• Please do not attend if you have a contagious illness, fever or an open wound in the treatment area.
• Please do not arrive under the influence of alcohol or drugs. We may refuse service.

11Conduct

Ayura is a place for rest and relaxation, and everyone — guests and staff — deserves to feel safe and respected.

• Our treatments are therapeutic and non-sexual. You are covered with draping throughout, and you decide your own comfort level.
• Any request, comment, gesture or behaviour of a sexual or inappropriate nature towards our staff or other guests is not tolerated. We will end the session immediately, no refund will be given, and we may refuse future bookings and report the matter to the police.
• Abusive, threatening or discriminatory behaviour towards staff or guests will lead to the same action.
• Please keep voices low in the treatment areas and silence mobile phones. Photography and recording are not allowed in treatment rooms, changing areas or foot massage areas.
• Our therapists may ask you to stop, or end a session, if they feel unsafe or uncomfortable. We will always support them in doing so.
• If you have a concern about how you were treated, please tell us. We take every report seriously and will not ask you to pay for a session that was stopped for these reasons on our side.

12Belongings

Please leave valuables at home or keep them with you. We provide a secure place for your things during treatment, but we are not responsible for loss of or damage to personal belongings, jewellery, money or devices left on the premises, except to the extent the law does not allow us to exclude that responsibility. Lost property is held for [30 days].

13Therapists and rooms

• You may ask for a preferred therapist, and where a particular gender is needed for your comfort, please tell us when booking. We will do our best, but we cannot always guarantee a specific therapist.
• We may reassign a therapist or room of an equivalent standard where needed, for example because of illness, equipment problems or schedule changes. Where we do, we will tell you and ensure your service is not reduced.
• Couple services use our couple room. Services that include a jacuzzi use the jacuzzi room only. Steam is available in our single rooms.

14Liability

We take reasonable care and use trained therapists, and we will be responsible for loss or injury caused by our negligence, as the law requires. Nothing in these terms limits your rights under the Consumer Protection Act, 2019 or any other law that cannot be excluded.

Subject to that, we are not responsible for harm caused by health information that you did not tell us or that was inaccurate, by not following instructions given by staff, by an existing condition that a treatment could not reasonably have been expected to affect, or by events outside our control such as power cuts, water supply failure or other circumstances beyond what is reasonable. Where we are responsible, our liability for any single booking is limited to the amount you paid for it, unless the law says otherwise.

15Using the website

The website and booking system are provided for your own personal use to book services. Please do not misuse them — for example by making false bookings, trying to access other guests' information, interfering with how the system works, or copying our content, photographs and branding without permission. We try to keep the site accurate and available, but we cannot promise it will always be error-free or uninterrupted. Images are illustrative and treatment descriptions are general.

16Governing law

These terms are governed by the laws of India. Any dispute will first be discussed with us in good faith, and if it cannot be resolved, will be subject to the courts at Panchkula, Haryana, without affecting any right you have as a consumer to approach a consumer commission or court that has jurisdiction.

17Changes

We may update these terms from time to time. The effective date at the top shows the latest version. A change does not affect a booking you have already confirmed, which stays under the terms that applied when you booked, unless the change is required by law or is clearly in your favour.

18Contact